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Terms of sale

Draft — to be reviewed by a lawyer before going live. Prices and parameters (bonus lifetime, grace period) can be changed in the admin.

Last updated: [date]

1. Scope

These terms apply to purchases on Zap: coin packs and VIP subscriptions. They complement the terms of use.

2. Coins

  • Coins are a virtual unit used to unlock paid episodes (price shown on each episode, 60 coins by default). They have no monetary value and cannot be exchanged, transferred or converted into money.
  • Purchased coins never expire.
  • Bonus coins (granted with a pack, at sign-up or during promotions) expire 30 days after being granted unless stated otherwise. They are spent first, earliest expiry first.
  • An unlocked episode stays available on your account as long as it exists.
  • Guest coins are tied to the browser: create an account to keep them. When you log in, the guest balance is merged into your account.

3. VIP subscription

  • VIP gives access to all paid episodes without spending coins, in up to 1080p, during the subscribed period.
  • Plans: weekly (reduced first-week price, then regular price), monthly, yearly. A summary (intro price, regular price, period) is shown before payment.
  • Automatic renewal at each due date at the current price until cancelled.
  • Cancel at any time, in a few clicks, from Profile › Subscription › Manage / cancel. Cancellation takes effect at the end of the current period; VIP stays active until then. No pro-rata refund unless required by law.
  • If a payment fails, access is kept for a 3-day grace period, then suspended.

4. Prices and payment

Prices are in euros including VAT. Payment by card, Apple Pay, Google Pay or PayPal (when available) through our secure payment provider. Coins are credited once the provider confirms the payment.

5. Right of withdrawal

Coins and VIP are digital content supplied immediately. By ticking the box before payment, you request immediate performance and expressly waive your right of withdrawal. The purchase cannot be completed without this waiver.

6. Refunds

Spent coins are not refundable. For a technical problem caused by the service (unplayable unlocked episode, double charge), contact us via the form: we will re-credit the coins or refund the transaction. When a purchase is refunded, the corresponding unspent coins are removed from the balance.

7. Receipts

A receipt is e-mailed by the payment provider. Your purchase history is in Profile › Wallet.

8. Complaints and mediation

Contact us via the contact form. Failing an amicable solution, you may refer the matter free of charge to the consumer mediator listed in the legal notice.